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Actionable Instant Messager

Transform your business using our Intelligent Technologies

  • Banking
  • Insurance
  • Government
  • Healthcare
  • Corporates
  • Retail

By 2020, 95% of all bank transactions will be digital.Streamline product launch, campaign management and deal initiation with instant interactions and lower customer drop off rates. More than 50% of customers seek financial services on mobile devices. With interactive real-time communications, Twixor allows you to spend more time engaging customers to reduce drop-offs rather than spending more money and resources on customer acquisition.

Banking
Lead Generation
  • Embed transaction within a campaign leading to better conversations
  • Send personalized campaign to targeted customers
  • Trigger a conversation based on customers activity
  • Move leads to CRM for better closure
Customer Engagement & Retention
  • Deliver flowless On Boarding service
  • Structured customer engagement leading to quick identification of customer intent
  • Customer centric approach that span multiple channels and devices
  • Meet changing expectations with the right technology
Automate Support
  • Deploy hybrid approach by automating recurring queries and auto route the complex queries to human agents
  • Delight customer with instant accurate response
  • Engage with customer in their preferred channel
  • Scale your support to new heights
Feedback & Survey
  • Segment users and run multi-channel feedback campaigns
  • Intuitive dashboard with qualitative and quantitative feedback that provide actionable insight
  • Real time capture of responses rather than static survey form

Developing a compelling customer experience has become a top priority for carriers, who know that insurance has become one product among many, from the perspective of consumers. That being the case, insurers are striving to create a competitive digital customer experience - from the new business process through policy maintenance, claims, and renewal.

Twixor Actionable Instant Messager can help Insurers create transactional and promotional campaigns quickly in minutes saving lot of time, effort and money creating web interfaces. The API connectors in the platform help to connect seamlessly with existing legacy applications and CRMs.

Insurance
Lead Generation
  • Create Actionable and structured campaigns as a URL
  • Send the URL along with the normal Email/SMS/QR Code campaigns for a customer engagement beyond
  • Embed transaction within a campaign leading to better conversations
  • Send personalized campaign to targeted customers
Customer Engagement & Retention
  • On boarding application and documents upload
  • Policy renewal reminders with Actionable buttons to get more conversions
  • Structured customer engagement leading to quick identification of customer intent
Automate Support
  • Deploy hybrid approach by automating recurring queries and auto route the complex queries to human agents
  • Delight customer with instant accurate response
  • Engage with customer in their preferred channel
Feedback & Survey
  • Segment users and run multi-channel feedback campaigns
  • Intuitive dashboard with qualitative and quantitative feedback that provide actionable insight
  • Real time capture of responses rather than static survey form

Citizens’ demands are rapidly changing, and government customers want interactions to be on par with those they have in the private sector - mobile, innovative, and easy to use. As digital and technology trends continue to evolve, a forward-thinking customer experience strategy can improve citizen engagement and put your agency at the forefront of innovation.

Twixor Actionable Instant Messager can help government create transactional messaging easy. Chang in procedures, new services, Payment collections can now be created as instant conversational campaigns without developing any web/mobile interface. With the apples way of pushing these actionabletransactions,citizens can use it without downloading any app with the ease of using what’s app and other messengers.

Insurance
New Services
  • Create Actionable and structured campaigns as a URL
  • Send the URL along with the normal Email/SMS/QR Code campaigns for a customer engagement beyond
  • Embed transaction within a campaign leading to better conversations
  • Send personalized campaign to targeted customers
Customer Engagement & Renewals
  • Customer registration application and documents upload
  • Service renewal reminders with Actionable buttons to get more conversions
  • Structured customer engagement leading to quick payments
Automate Support
  • Deploy hybrid approach by automating recurring queries and auto route the complex queries to human agents
  • Delight customer with instant accurate response
  • Engage with customer in their preferred channel even through WhatsApp and Facebook
Feedback & Survey
  • Segment users and run multi-channel feedback campaigns
  • Intuitive dashboard with qualitative and quantitative feedback that provide actionable insight
  • Real time capture of responses rather than static survey form

In recent surveys, 59 percent of UAE consumers expect their healthcare digital experience to be similar to retail.The healthcare industry knows they have been incredibly slow to incorporate the kinds of consumer experiences that people now expect.

Using Twixor Actionable Instant Messager Platform patients now can able to book or change appointments 24/7, accessing test results or visit summaries, or even paying a bill online like a WhatsApp chat. This “digital consumer experience” or DCX, will define the providers and healthcare systems that thrive in the coming months and years.

Insurance
Appointment Booking
  • Book appointment from the URL shared via SMS/Email/ QR Code campaigns
  • Modify appointments from the URL provided as a confirmation
  • Book appointments from WhatsApp and Facebook
  • Send personalized campaign to targeted customers and convert that to appointments
Customer Engagement
  • Loyalty registrations from the URL shared via SMS/Email campaigns
  • Share lab Reports via URL
  • Get details of Doctors
Automate Support
  • Deploy hybrid approach by automating recurring queries and auto route the complex queries to human agents
  • Delight customer with instant accurate response
  • Engage with customer in their preferred channel even through WhatsApp and Facebook
Feedback & Survey
  • Segment users and run multi-channel feedback campaigns
  • Intuitive dashboard with qualitative and quantitative feedback that provide actionable insight
  • Real time capture of responses rather than static survey form

Customer now wants to chat via social media sites and other communications channels. Hence the need for business to adapt this kind of communication platforms. A customer engagement system can also provide enough customer data to personalize corporates marketing campaigns.

Twixor Actionable Instant Messager platform has the capability to centralize your multiple interactions with the customers. Some the features include social media, web chat, individualized marketing, and CRM. Importantly Twixor AIM platform equip corporate with what they need to effectively communicate with customers, to track customer behavior, and to test marketing campaigns. They can help companies to understand customer pain points so that they can address them better.

Insurance
Marketing Campaigns
  • Enhance customer engagementfrom URL shared via SMS/Email/ QR Code campaigns
  • Track every click made by the customer from the back-end report
  • Customer engagement can be without downloading App and also via WhatsApp and Facebook
  • Send personalized campaign to targeted customers and convert that to Leads
Customer Engagement
  • Loyalty registrations from the URL shared via SMS/Email campaigns
  • Self service
  • Help product managers quickly introduce new features, accelerate customer orientation
  • Get details of Doctorspro
Automate Support
  • Deploy hybrid approach by automating recurring queries and auto route the complex queries to human agents
  • Delight customer with instant accurate response
Feedback & Survey
  • Segment users and run multi-channel feedback campaigns
  • Intuitive dashboard with qualitative and quantitative feedback that provide actionable insight
  • Real time capture of responses rather than static survey form

The new e-commerce business model is optimized by driving the consumer to subscribe to 'an experience.' The focus of the experience moves from a 'warehouse experience' to more of a concierge personalized and curetted experience. Most importantly, the service makes recommendations and learns what the consumer likes, making the discovery of customer behavior. In this model the better the tools engage the customers the better the company will prosper.

Twixor Actionable Instant Messager platform has the capability to centralize your multiple interactions with the customers. Some the features include social media, web chat, individualized marketing, and CRM. Importantly Twixor AIM platform equip e commerce and retail with what they need to effectively communicate with customers, to track customer behavior,to test marketing campaigns and provide the likely products they want rather than just showing a list of inventories like the normal e commerce web and mobile apps.

Insurance
Marketing Campaigns
  • Enhance customer engagement from URL shared via SMS/Email/ QR Code campaigns
  • Track every click made by the customer from the back-end report
  • Customer engagement can be without downloading App and also via WhatsApp and Facebook
  • Send personalized campaign to targeted customers and convert that to Leads
Customer Engagement
  • Loyalty registrations from the URL shared via SMS/Email campaigns
  • Self service
  • Help product managers quickly introduce new features, accelerate customer orientation
Automate Support
  • Deploy hybrid approach by automating recurring queries and auto route the complex queries to human agents
  • Delight customer with instant accurate response
Feedback & Survey
  • Segment users and run multi-channel feedback campaigns
  • Intuitive dashboard with qualitative and quantitative feedback that provide actionable insight
  • Real time capture of responses rather than static survey form

Streamline customer communications into dynamic, two-way conversations.

Build a differentiated conversational experience for customers, faster with ease.
Branding

Customize with company name, color and logo

Quick Response

Suggested actions will create a speedy and error-free interactions with your customers. There are no limits to. The number of suggested replies you can have.

App-Like Experience

Suggest actions by creating app-like buttons and embed important data and event details in the link for an easy and effortless customer experience.

Rich Dynamic Content

Send images, videos and app links without the need to transcode your message.

Build effective “interactive” customer conversations with ease

Channels

Deliver customized experiences with dynamic content and personalized offers to users across online and offline channels.

Integrations

Twixor supports integrations using APIs Web Services, ESBs, Custom Adapters, and much more. The versatile API management helps you manage meaningful experiences backed by 3rd party systems with ease.

Platform

Integrate your business with interactive workflows directly into your customer communications.

Design your own interactive customer conversations

“Actionable” conversation builder

Building and managing a dynamic communication workflow has never been this easy. Sign Up and start building using our engagement capsule builder or you can even start with a pre-built template.

Any communication flow from customer acquisition, retention, support and even feedback flows can be built and deployed with rich media, interactive call to actions along with document upload and retrieval.

Communicate on any Channel

Delight your customers with smarter communication workflow on any channel.The conversation builder’s Omni channel, device agnostic feature makes it easy to get started with and its powerful enough to design entire conversation workflow in minutes.

With an easy drag and drop feature along with its modifiable components, it provides you the freedom of scaling your idea to successful creative conversational experiences with ease.

Intuitive and Insightful Reports

Our communication builder comes with an intuitive reporting feature that provides your business with insights which help you drive customer engagement better.

It also empowers you to act proactively on devising conversations that increase revenue and customer lifetime value by innovatively managing each touch point in a customer’s lifecycle journey.

The Impact

Increased customer engagement

Each communication is embedded with a definite call to action thus enhancing customer experience.

Accelerated conversions

Build a custom, branded, dynamic interactive customer experience across any channel with engaging content that nurture conversions.

Enhanced operational efficiency

Witness better efficiency while building lasting customer relationships. Reduce the turnaround time for customer support interactions with interactive “Actionable” messaging.

Benefits of dynamic “interactive” communications

12 x Increase in mobile users
50% to 60% Reduction in operational costs
90% to 95% Reduction in Turn around Time