Products

Developing a compelling customer experience has become a top priority for carriers, who know that insurance has become one product among many, from the perspective of consumers. That being the case, insurers are striving to create a competitive digital customer experience - from the new business process through policy maintenance, claims, and renewal.

Twixor Actionable Instant Messager can help Insurers create transactional and promotional campaigns quickly in minutes saving lot of time, effort and money creating web interfaces. The API connectors in the platform help to connect seamlessly with existing legacy applications and CRMs.

Citizens’ demands are rapidly changing, and government customers want interactions to be on par with those they have in the private sector - mobile, innovative, and easy to use. As digital and technology trends continue to evolve, a forward-thinking customer experience strategy can improve citizen engagement and put your agency at the forefront of innovation.

Twixor Actionable Instant Messager can help government create transactional messaging easy. Chang in procedures, new services, Payment collections can now be created as instant conversational campaigns without developing any web/mobile interface. With the apples way of pushing these actionabletransactions,citizens can use it without downloading any app with the ease of using what’s app and other messengers.

In recent surveys, 59 percent of UAE consumers expect their healthcare digital experience to be similar to retail.The healthcare industry knows they have been incredibly slow to incorporate the kinds of consumer experiences that people now expect.

Using Twixor Actionable Instant Messager Platform patients now can able to book or change appointments 24/7, accessing test results or visit summaries, or even paying a bill online like a WhatsApp chat. This “digital consumer experience” or DCX, will define the providers and healthcare systems that thrive in the coming months and years.

Customer now wants to chat via social media sites and other communications channels. Hence the need for business to adapt this kind of communication platforms. A customer engagement system can also provide enough customer data to personalize corporates marketing campaigns.

Twixor Actionable Instant Messager platform has the capability to centralize your multiple interactions with the customers. Some the features include social media, web chat, individualized marketing, and CRM. Importantly Twixor AIM platform equip corporate with what they need to effectively communicate with customers, to track customer behavior, and to test marketing campaigns. They can help companies to understand customer pain points so that they can address them better.

The new e-commerce business model is optimized by driving the consumer to subscribe to 'an experience.' The focus of the experience moves from a 'warehouse experience' to more of a concierge personalized and curetted experience. Most importantly, the service makes recommendations and learns what the consumer likes, making the discovery of customer behavior. In this model the better the tools engage the customers the better the company will prosper.

Twixor Actionable Instant Messager platform has the capability to centralize your multiple interactions with the customers. Some the features include social media, web chat, individualized marketing, and CRM. Importantly Twixor AIM platform equip e commerce and retail with what they need to effectively communicate with customers, to track customer behavior,to test marketing campaigns and provide the likely products they want rather than just showing a list of inventories like the normal e commerce web and mobile apps.