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AI Chatbot

Transform your business using our Intelligent Technologies

  • Banking
  • Insurance
  • Government
  • Healthcare
  • Corporates
  • Retail

We help build the bank of futurewith Active Intelligence enterprise solutionservices for Out-of-the-Box support for CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, PFM, Virtual Agent, Rewards, Leads Generation. Retail Banking will be never the same.

We also manage and build low cost, customer centric digital channels with Out-of-the-Box support for current accounts, Loans, Trade Finance, Treasury, Transfers, Payments, Service Requests, Virtual agents, Lead Generation for Corporate and SMB Banking.

Banking
Assist
  • 24x7 personalized customer engagements over web, mobile and social channels
  • Natural Language conversation with customer in Text/Voice
  • Provide empathy and sensibilities
  • Customer / Channel On boarding
  • Find nearest ATM based on customer location
  • Emergency services like Report loss of card
  • Recommend most relevant offers to the customers based on recent transactions
Transact
  • Access account balances and transaction history
  • Fund transfer over various modes and jurisdictions including P2P payments
  • Bill payments, trigger top ups and recharges
  • Credit card limit increase based on limit utilized
  • Follow ups on cart abandonment
Predict
  • Check if customer wants to repeat a past transaction that is done often
  • Support Spend Analysis
  • Remind about upcoming bill payments and scheduled transactions
  • Conversion of credit card payment to EMI
  • Notify when balances is low
  • Promptly deliver notifications and reminders through conversations

To succeed in the next decade’s market, Insurance companies need to rapidly move from pricing based on the likely behaviors of categories to pricing based on the actual behavior of individuals.

Our customer experience with Out-of-the-Box support for Origination, Claims Processing, Policy Management, Premium Payments, Service Requests and Virtual Agentenables our partners to best harness the AI to improve from their overall customer 0n-boarding to claim management process.

Insurance
Assist
  • 24x7 personalized customer engagements over web, mobile and social channels
  • Natural Language conversation with customer in Text/Voice
  • Provide empathy and sensibilities
  • Customer / Channel On boarding
  • Discover product details and policy features
  • Get Policy quotes
  • Check eligibility for policies
Transact
  • Issuance of policy
  • Claims for various policy types
  • Update profile details of policies
  • Manage beneficiary of the policy
  • Hand over to an agent
  • Follow ups on cart abandonment
Predict
  • Suggest suitable upgrades for Health Insurance
  • Suggest suitable policies based on customers life style and behavior
  • Advice Post retirement plans based on income
  • Promptly deliver notifications and reminders through conversations

In today’s world, governments need to find better ways to meet current challenges and keep up with the digital expectations of citizens. A government that interacts with no constraints on a variety of channels (mobile, Web, chat, in person) puts citizens first rather than forcing them into the maze of government bureaucracy.

Our customer experience will help government departments to provide customer service over micro conversations in various languages for FAQ’s, enquiries, service fees/ fine payments, service enablement, form filling using natural language conversations helps all age group customers to interact with virtual agent and can transfer to human agent whenever required.

Insurance
Assist
  • 24 X 7 personalized customer engagements over web, mobile and social channels
  • Natural Language conversation with customer in Text/Voice
  • Multiple languages
  • FAQ’s and enquiries
  • Status update of a requestintegrated with any existing systems
Transact
  • Apply/Renew for a service through conversation
  • Complaint submission
  • Password reset
  • Upload pending documents
  • Payment for services
  • Ticket bookingconnected with queue management system
Predict
  • Check if customer wants to repeat a past transaction that is done often
  • Remind about upcoming bill payments and scheduled transactions
  • Suggest events based on customer interest
  • Promptly deliver notifications and reminders through conversations

But when it comes to customer experience trends in healthcare, most healthcare providers don’t think of their work in the context of customer service.What matters, though, is what patients think — and they’ve long since started thinking of themselves as customers, not patients. That is to say, customer experience is not exclusive to retail anymore.

Our customer experience will help healthcare to provide customer service over micro conversations in various languages for appointment booking, reminding next appointment dates, giving patients an awareness for checkups based on their past treatments, treatment facilities, locations, , FAQ’s, enquiries, payment of service fees etc. using natural language conversations helps all age group customers to interact with virtual agent and can transfer to human agent whenever required.

Insurance
Assist
  • 24x7 personalized customer engagements over web, mobile and social channels
  • Natural Language conversation with customer in Text/Voice
  • Provide empathy and sensibilities
  • Provide information about doctors through conversation
  • Branch Location assist
  • Provide First Aid advices
Transact
  • Treatment information basedon patient history
  • Appointment Booking
  • Lab Report Analysis
  • Suggest information about Insurance claims
  • Upload any document
  • Payment for any value-added service
Predict
  • Provide tips based on past treatments
  • Virtual doctor assist
  • Promptly deliver notifications and reminders through conversations

In a world where mobile and digital are first and musts it makes little sense for companies looking to succeed to no harness the benefits of deploying chatbots as a key tool to strengthen their relationships with their clients both internally and externally.

By using Active Intelligence chatbots, customers often used to find information about the services a company provides, consult their products availability, make reservations or bookings, and even assess the customer’s experience with the service the company has provided.

Insurance
Assist
  • 24x7 personalized customer engagements over web, mobile and social channels
  • Natural Language conversation with customer in Text/Voice
  • Enquire about service and Products
  • Understand Requirements
  • IoT Assist
  • Branch Location assist
Transact
  • Login Credentials/Account Access
  • Service provisioning as Virtual agents
  • Incident Reporting
  • Internal and stake holder communications
  • Bookings and Payments
Predict
  • Recommend services/Products based on customer activity
  • Provide reports based on customer Interest / Shareholders

With new innovations every day there is an ever-increasing number of items in a typical retail store and to provide a personalized buying experience is way too difficult to achieve with the human effort alone. Retailers need to find out innovative ways to solve this issue and thankfully they have one at their disposal - Chatbots. Chatbots can be effectively used by retailers to provide an effortless buying experience for the buyers, making them more satisfied than ever.

Insurance
Assist
  • 24x7 personalized customer engagements over web, mobile and social channels
  • Natural Language conversation with customer in Text/Voice
  • Provide product location assistance
  • Understand customer likes and feedbacks through conversation
  • Push new offers and promotions based on customer interest
  • Reduce waiting time for human agents in e commerce
Transact
  • Provide loyalty points information
  • Provide information about next slabs and suggest products
  • Collect delivery information changes or order changes
  • Payments/ Online purchase
  • Provide cash saving reports
Predict
  • Analyze customer behavior and recommend products
  • Provide suggestions based on previous purchase

Powerful Deep AI Stack

Our core business of understanding unstructured data helps financial services design intelligent conversations. Through our award-winning proprietary AI enterprise platform with Natural Language Process (NLP), Natural Language Understanding (NLU) and Machine Intelligence, we can help enable intuitive engagement with their customers on mobile, chat, or voice enabled IoT devices.

We focus on multiple financial services industry domains such as retail, corporate and private banking, virtual agents, capital markets, insurance, commerce and wealth management.

Our model is a B2B offering that monetize based on AI Enterprise Solution on Premise or Cloud, Project Development and Subscription.

Active Intelligence Services & Solutions

Active.Ai's Conversational AI empowers BFSIs with intelligent customer engagement on mobile, chat, or voice-enabled IoT devices. The enterprise platform comprises of AI engine, TRINITI, and MORFEUS, the middleware with API with deep integration into various platforms.


Triniti

Active Ai ability to craft intelligent micro conversations is due to the fact that we tuned our all-in-one enterprise grade AI engine, TRINITI, specifically for banking and finance and pretrained relevant ontology that is built with pre-processor, NLP, NLU, NLG and Machine Comprehension in mind. The AI capabilities for natural language comprehension and conversations can go from transactional to predictive, and is collaborative in nature, bringing in the human agent seamlessly into the conversation as well. With out-of-box solution with pre-built models easily configurable and highly customizable, made training and knowledge transfer process simple and easy to adopt by everyone.

Morfeus

MORFEUS is a conversational middleware that is powerfully flexible and acts as an orchestration layer for the BFSIs’ core system and bridge their AI engine into clients’ service platforms and smoothly integrate across chat, web and IoT channels with an advanced integration interface to complex backend APIs of the banks and financial systems. We also added business applications for financial services.

Functionalities/Feature Sets

Active.Ai solution helps our clients in customer engagement, answer general queries/call Centre enquiries and transaction services, predictive engagement and commerce. The AI helps manage customers’ engagement with the best experience in lead generation/origination, with increase of adoption rate yet lowers overall operational cost, where banks and Financial Institutions get the best of their ROI.

Banking

Out-of-the-Box support for CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, Service Requests, PFM, Virtual Agent (VA), Rewards, Leads Generation. Corporate and Retail Banking Out-of-the-Box support for Current Accounts, Loans, Trade Finance, Treasury, Transfers, Payments, Service Requests, VA, Leads.

Insurance

Out-of-the-Box support for Origination, (Singapore). Claims Processing, Policy Management, Premium Payments, Service Requests and VA to improve customer on-boarding and claim management processes.

Capital Markets

Next-generation brokerage with Out-of-the-Box Support for Stock Quotes, Market Information, Portfolio, Orders, Equities, Mutual funds, Service Requests, VA and Origination to cut costs and add value for stakeholders across the organization.

Omni Connector AI Platform

Active SaaS Platform

Active.Ai's ONE.Active.Ai is a Conversational AI Banking Service Platform for Credit Unions & Banks. It is a secure platform running on AWS Cloud, enabling digital leaders, CMO’s, and CIO’s of financial institutions to offer Conversational AI Banking services within weeks instead of months.

The platform comes with pre-trained data, workflows, connectors and ontology for banking, cards, payments and loan products. The intuitive dashboards allow technology teams to configure, design and architect conversation experiences with advanced natural language processing tools and deliver great conversations with their consumer through apps, messaging, voice and IOT devices.

Tailor made to the needs for incumbent banks and credit unions in North America, this next generation out of the box, conversational AI platform enables institutions to compete digitally faster and smarter. This platform can work with traditional banking platforms over API’s and is available as a SAAS platform to institutions or service providers. The go to market can be in weeks as the platform has significant out of the box capabilities at a very transparent price point aimed at generating quick RoI.

Recent Projects

Axis Bank
Forward Insurance
Kotak Bank