The Khadamat Wallet System is an enterprise-grade web-based wallet and service management platform developed by Webotix to manage customer wallet balances, service payments, invoices, and on-call service requests within a unified digital environment. Built as a Phase-1 web application, the system consists of two core portals: a Customer Web Portal and an Internal Khadamat Management Portal. The platform integrates directly with ERP and CRM systems, where ERP serves as the financial source of truth for wallet balances, invoices, and transactions, and CRM manages customer details, contracts, and service operations. The primary objective of the system is to provide customers with a transparent prepaid wallet mechanism while enabling Khadamat teams to monitor financial transactions, service requests, and customer activities in real time.
Khadamat required a centralized web-based solution to manage prepaid customer wallets, service payments, and operational service requests while maintaining strict financial and operational control. Prior to the Khadamat Wallet System, wallet balances, invoices, service scheduling, and customer communication were managed across multiple systems, creating challenges in visibility, synchronization, and reconciliation. The client needed a secure, ERP- and CRM-integrated enterprise web application that would allow customers to manage wallet balances and services digitally while enabling internal teams to monitor transactions, services, and customer interactions through a single platform.
A centralized enterprise web platform that enables customers to manage prepaid wallet balances, pay for services, and raise service requests, while allowing Khadamat teams to track transactions, invoices, services, and customer activities with real-time visibility.
Wallet balances, invoices, and service data were distributed across ERP, CRM, and manual processes.
How We Solved It
We built a centralized web platform that integrates ERP and CRM systems to present a unified wallet and service management experience.
Customers had limited visibility into balances, transactions, and invoices.
How We Solved It
We introduced a customer dashboard displaying wallet balance, recent transactions, invoices, recharge history, and alerts.
Tracking wallet recharges and invoice payments required manual reconciliation
How We Solved It
We integrated an online payment gateway with automatic ERP synchronization to update wallet balances and generate receipts.
On-call service requests were not seamlessly linked to customer contracts and operations.
How We Solved It
We implemented an on-call service request module synced with CRM for contract validation, scheduling, and operations.
Ensuring sufficient wallet balance before service execution was operationally complex.
How We Solved It
The system enforces minimum balance rules while allowing request creation with clear alerts and execution controls.
Internal teams lacked a consolidated view of customers, wallets, services, and transactions.
How We Solved It
We built internal dashboards and a 360-degree customer view covering wallet, invoices, services, and transaction logs.
Different departments required controlled access to system data.
How We Solved It
We implemented role-based access control to ensure each team accesses only relevant data and functions.
Manage wallets, invoices, services, and requests from one platform.
Ensures accurate financial data and synchronized service operations.
Clear visibility into balances, deductions, and transactions.
Instant insight into collections, services, customers, and alerts.
Enforces prepaid balance rules before service delivery.
Secure access for finance, operations, and customer care teams.
Digital recharges, service requests, notifications, and support access.
Designed to support future phases and expanded service offerings.
Secure portal with OTP-based authentication for wallet access, recharges, invoices, and service requests.
Prepaid wallet with automatic invoice deduction and ERP balance synchronization.
Payment gateway integration with minimum recharge rules and receipt generation.
Customers can request services linked to contracts and synced with CRM.
Low balance alerts, payment updates, and service notifications.
Dashboards for collections, services, customers, and operational monitoring.
Complete visibility into wallet, invoices, services, feedback, and transactions.
Reports, role configuration, and ERP/CRM sync monitoring.
Replace fragmented billing and service workflows with a secure, integrated wallet and service management platform. Webotix builds enterprise web applications that connect finance, operations, and customers on a single digital system.
We design and develop secure, scalable, and high-performance web applications that support real-world wallet management, service payments, and operational service handling. Our approach ensures accurate financial data handling, transparent transactions, and seamless coordination between customers, finance, and operations across large-scale service ecosystems.
Real-time synchronization ensures reliable wallet balances and transaction records.
Eliminated manual billing, reconciliation, and service request handling.
Customers and internal teams gain live insight into wallet usage, invoices, and service requests.
Streamlined workflows improve service scheduling and execution timelines.
Wallets, invoices, services, and transactions managed from one enterprise web platform.
Designed to support growing customer bases and future service expansion.
React
Angular
Next.js
HTML 5
CSS
Javascript
ASP .NET
.NET MVC
Node js
PHP
Mongo DB
PostgreSQL
Firebase
Flutter
Android
IOS
React Native
GPT-5
Palette of 2 colors
The Khadamat Wallet System successfully transformed fragmented wallet, billing, and service processes into a unified enterprise web application. Built by Webotix using scalable web technologies, the platform centralizes prepaid wallet management, automated payments, and service request handling while maintaining real-time integration with ERP and CRM systems. This digital foundation strengthens financial control, operational efficiency, and customer experience while supporting long-term platform scalability.
Replace manual billing and service coordination with a secure, scalable, and transparent digital wallet platform. Partner with Webotix to build enterprise web applications designed for financial accuracy, operational efficiency, and sustainable growth.
Webotix developed our web application with a clear understanding of our operational needs, and the system now supports our daily workflows more efficiently.
The mobile application delivered by Webotix works reliably and has helped us manage our services and customer interactions more effectively
The payment gateway integration was completed efficiently, enabling our platform to process online transactions without complications
Webotix built an intranet portal that improved internal communication and made it easier for our teams to access shared resources.
Webotix delivered the solution according to our requirements and respected the agreed project timeline.
The project was handled in a structured manner, with regular updates and clear communication from the team.
Their technical team understood our requirements well and addressed feedback during development.
Our experience was straightforward, and the team consistently demonstrated professionalism and timely responses.
We appreciated the clear milestone planning and the transparency maintained during development
The system delivered by Webotix has helped simplify some of our operational processes
The project was completed smoothly, and the final solution met our expectations
Overall, the experience was well managed and aligned with the commitments made at the beginning of the project
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